Mid-Sized Businesses Get More One-on-One Attention with New Qwest Management Services

October 19, 2006; 04:45 AM
Qwest Communications International Inc. (NYSE: Q) today announced that it is delivering more one-on-one service to many smaller businesses than ever before. Customers that previously may have had call-center support will now have their own Qwest business account manager to be a single point-of-contact for all their business needs, nationwide.

Qwest customer account managers are dedicated to meeting the needs of mid-sized businesses using Qwest’s wide area network service, known as Qwest iQ Networking® service, and other enterprise business solutions that Qwest offers, including voice over IP, high-speed data connectivity and long-distance voice services. The account managers provide customers with ongoing service and support, as well as personalized sales attention.

“Having one dedicated account manager has made Qwest even more customer-friendly. With a single point-of-contact, we have 24x7 support, and we get more information to choose the right communications services for our business,” said Mike Malone, vice president of marketing for DRYLOC SIDING AND TRIM SYSTEMS™. “Although we aren’t a huge enterprise, we get treated like one by Qwest.”

“While some service providers may be focused on global business accounts, Qwest is committed to providing outstanding customer service to every business customer regardless of its size,” said Tom Richards, executive vice president, Qwest business markets group. “The fact is that the vast majority of businesses aren’t global enterprises, however, they still require tailored voice and data communications to ensure their business runs smoothly. Our Spirit of Service commitment is for all customers nationally from smaller businesses to the Fortune 500.”

The Qwest business markets group is responsible for the sales, marketing and delivery of voice, data and IP communications services to hundreds of thousands of Qwest's business customers, from small businesses to global enterprises. The group includes more than 3,000 employees who interact daily with Qwest customers. To contact a Qwest customer account manager in your area, please contact 1-877-816-8550.

About Qwest

Qwest (www.qwest.com) offers a unique and powerful combination of voice and data solutions for businesses, government agencies and consumers – locally and throughout the country. Customers coast to coast are turning to Qwest’s industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience.