Constant Contact Launches New Survey Product for Small Businesses and Organizations

June 12, 2007; 07:59 AM

Constant Contact®, Inc. (www.constantcontact.com), a leading provider of marketing tools and services that help small businesses and organizations connect with their customers, today announced the launch of ListenUp!^SM Survey. ListenUp! Survey is an online survey tool designed to help small businesses and organizations gain insight into their customers' needs, generate new ideas, and grow their business or organization.

"This new product marks Constant Contact's evolution from an email marketing company into a company committed to providing the tools, services, and coaching small businesses and organizations need to build strong, successful, and lasting customer relationships," said Gail Goodman, CEO of Constant Contact. "ListenUp! Survey's rich functionality, simplicity, and affordability provide small businesses and organizations with another powerful marketing tool that can make an immediate impact on their business."

With ListenUp! Survey, available at www.constantcontact.com/survey, small businesses, associations, and nonprofits can conduct online surveys without any technical or market research skills. In addition, ListenUp! Survey's point-and-click interface, step-by-step Survey Wizard, and more than 40 pre-written survey templates-ranging from customer satisfaction to testing new product templates-make the creation, distribution, and analysis of surveys simple and intuitive. ListenUp! Survey can be used as a standalone product or in combination with Constant Contact's flagship product, SpeakUp!^SM Email Marketing.

"We're excited to bring ListenUp! Survey into the online survey marketplace and offer small businesses and organizations the benefits of market research at a price and ease-of-use designed for them," said Steve Oriola, vice president and general manager of Survey, Constant Contact. "With ListenUp! Survey, small businesses and organizations can generate ideas for new offerings and services that make them more competitive and help grow their business or organization."

With ListenUp! Survey, users can:

- Create professional surveys fast
ListenUp! Survey's point-and-click interface and step-by-step Survey Wizard provides an easy, intuitive environment to create surveys from more than 40 professionally-written survey templates - from customer satisfaction to new products, and more. Users can also create surveys based on their own set of questions.

- Gather immediate feedback from target customers
Users can get feedback on products, services, and events. Feedback can be used to generate ideas for new products and services and assess customer satisfaction.

- Access results fast with easy-to-read reports
Users can gain instant one-click access to results that can be displayed in a variety of formats, including charts and graphs. Results can also be viewed in summary form or by individual responses.

- Gain greater insight to customer trends and preferences
ListenUp! Survey's filtering capabilities provide revealing views into trends, patterns, and preferences that can be used to help users target customers, build relevant email lists, and improve the results of communications and marketing efforts.

- Manage customer communications in one place
Customers of Constant Contact's ListenUp! Survey and SpeakUp! Email Marketing products can use a single account to manage both email and survey contact lists. In addition, surveys can be conducted in conjunction with email marketing communications or used as a standalone marketing tool.

ListenUp! Survey is available now with a free 60-day trial. Pricing starts at $15 per month and includes free personal coaching and support from the experts at Constant Contact. In addition, customers of both ListenUp! Survey and SpeakUp! Email Marketing will receive a discount of 50 percent off of the second product purchased.

Constant Contact Challenges Small Businesses: How Well Do You Know Your Customers?

As part of its official launch of ListenUp! Survey, Constant Contact has provided the Small Biz 7 survey - seven insightful questions that every small business can use to evaluate how well they know their customers. Asking these questions regularly will help small businesses better meet customer needs as well as help identify their most valuable customers.

Small Biz 7 Survey:

1. How would you rate your overall satisfaction with us?

• Very satisfied
• Satisfied 
• Neutral 
• Dissatisfied 
• Very dissatisfied

2. How likely are you to recommend our products/service to others?

• Very likely 
• Likely 
• Neutral 
• Unlikely 
• Very unlikely

3. When was the last time you purchased a product or service from us?

• Within the last month 
• Between one month and 3 months 
• Between 3 and 6 months 
• Between 6 months and one year 
• More than one year 
• Never

4. Please rate us on the following:

• (Excellent, Good, Fair, Poor) 
• Customer service/support 
• Quality of products/service 
• Sales staff 
• Price/value

5. How likely are you to continue doing business with us?

• Very likely 
• Likely 
• Neutral 
• Unlikely 
• Very unlikely

6. How long have you used our products/service?

• Fewer than 6 months 
• Between 6 months and 1 year 
• Between one year and 3 years 
• Between 3 and 5 years 
• More than 5 years 
• Have not used

7. Please suggest how we can improve our products/services to better serve you.

About Constant Contact, Inc.
Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products - supported by its expert personal coaching and service - have earned the trust of more than 100,000 customers worldwide. To learn more, please visit www.constantcontact.com or call (781) 472-8100.