Bandwidth.com Boasts New Bundled Data and Monitoring & Alert Product for SMBs

July 31, 2007; 07:03 AM
Bandwidth.com is now bundling, at no additional charge, its Monitoring & Alert service into its suite of Dedicated Internet Access (DIA) offerings for the SMB market. The data and alert package ensures customers increased security and uptime on their data network.

In addition to Bandwidth.com's full suite of voice service offerings, Bandwidth.com's industry-leading DIA service has been specifically designed for the SMB and provides a number of tools to make it easy for the SMB to price, order and track install status. Now, the company is enhancing this service to add additional layers of security and reliability through its Monitoring & Alert service. Unlike other carrier's "monitoring" services, which only notify customers after they've suffered an outage, Bandwidth.com's Monitoring & Alert service actually allows businesses to prevent outages by providing alerts when their router is approaching a performance threshold allowing them to take proactive steps to prevent a business-impacting outage. The service also provides an easy-to-use reporting portal, which allows the SMB to readily view the performance of their circuit and router, and identify any potential issues.

"We recognize that businesses are relying on their Internet access more than ever before and we have answered their call to make both the purchase and maintenance of those data lines as easy and efficient as possible," said Steve Lacoff, Bandwidth.com's VP of Product Management and Marketing. "We understand the SMB needs Internet access that is cost effective, easy to order and most importantly secure. Bandwidth.com's Monitoring & Alert service ensures that our customers will have "always-on", proactive monitoring of their circuits and networks -- allowing our customers to identify and resolve network issues before they can disrupt important business operations."

Bandwidth.com's Monitoring & Alert service provides 24x7x365 proactive tracking for all of a customer's network devices via Bandwidth.com's state-of-the-art monitoring platform. Customers are immediately notified of device disruptions and can access a Web-based portal, which provides intuitive, yet highly informative reporting and visibility into their network's performance to address issues before they cause an outage. For each device installed at a customer site, Bandwidth.com establishes thresholds across a range of performance statistics. If a device crosses a specific performance threshold (or goes offline) an alarm is automatically triggered and alerts are sent directly to a customer's designated contact via email or pager. Bundled into all of Bandwidth.com's data offerings, Monitoring & Alert allows customers to achieve new levels of security and reliability with no additional effort or expertise.

"It has always been Bandwidth.com's goal to offer business telecommunications solutions that are not only cost-effective and feature-rich but also realistic, easy to install and manage," said Henry Kaestner, CEO of Bandwidth.com. "Now, with Dedicated Internet Access, our customers also receive a complete bundled package of data, and Monitoring & Alert service that is both simple and secure."

About Bandwidth.com
Founded in 1999, Bandwidth.com is a complete nationwide communications provider offering businesses advanced Internet, VoIP, network and wireless services. As a single source provider for businesses telecom needs, Bandwidth.com provides its customers with unparalleled selection, savings and service. The company's unique methodology, experienced team and dedicated customer service, ensures accountability and service superior to that of traditional Internet and VoIP providers. Bandwidth.com has been recognized by Inc Magazine as one of the fastest growing telecommunications companies, ranking 16th in the 2006 Inc 500 list. In addition the Triangle Business Journal has recognized the company as of the Best Places to work in North Carolina's Research Triangle. www.bandwidth.com