Remote Desktop Support Appliance Enables Mobile Workforce for Small Business

August 1, 2007; 03:53 AM
According to a recent study published by the Small Business Technology Institute, over half of small businesses with 100 or fewer employees have no IT personnel. Of those who do have IT support personnel, their IT personnel are usually workers whose primary duties are non-IT. Given the trend toward a mobile and off-site workforce -- now recognized in corporate America as one of the most important elements of business growth and predicted by IDC to represent 25 percent of the global workforce by 2009 -- the lack of IT support could significantly impact the growth of small busines0ses. The B100™, Bomgar's remote desktop support appliance for small business, could be the solution.

The top three benefits of extending business applications to remote and mobile workers are access to real-time information, improving decision-making agility and improving employee satisfaction according to a survey published by Tech Republic. Although only 18 percent of the 370 IT and business professionals surveyed currently make their applications available to remote and mobile employees, 63 percent felt that doing so is critical to maintaining their organization's competitive edge.

Their biggest challenges were concerns over security and compliance, capital expenditures, and the expense of ongoing technical support.

Bomgar's B100™ remote support appliance was created for the small business. The lightest, smallest and most affordable of the company's remote desktop support solutions, the B100™ is designed to allow fast, easy and secure access to multiple computers requiring support at any location without prior installation of remote access software. The solution is also cost effective. A Comparative Cost Analysis shows that the Bomgar Box™ is more affordable than other remote desktop support solutions, especially over the long run. This allows small businesses to extend business applications to their remote and mobile workforce without a prohibitive capital investment, making it possible to take advantage of the opportunity for business growth afforded by a remote and mobile workforce.