Employees' Complaints

April 13, 2006

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If you have employees, it is likely that you will have to deal with an employee complaint. If an employee complains about an employment-related situation, you should be prepared to handle it in a fair and consistent manner.

Be sure to review these topics:

Informal procedure: while some larger employers have involved dispute resolution and arbitration procedures, informal procedures are often the best method for the small business owner.
Case-by-case basis: for the business with only one or two employees, it's not necessary to specify how you'll handle complaints before they happen. Deal with each situation as it arises.
Tips for handling complaints: whatever method you use, we offer a list of tips to help you deal with employee complaints effectively.