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SB Informer Tutorials section is the most fascinating SB Informer Resource base. In addition to articles and tutorials, there are forums and tools, providing you the opportunity to give your reviews and opinion.


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Your Progressive Discipline Policy
April 13, 2006
If you decide to implement a progressive discipline policy, you will need to formulate a written policy, even if you do not print it up and give it to the employees (and we recommend that you don't).

Regular Performance Reviews
April 13, 2006
While progressive discipline is designed to address the problem of employees who break work rules, it is not very effective when dealing with an employee who ...

Employees' Complaints
April 13, 2006
If you have employees, it is likely that you will have to deal with an employee complaint. If an employee complains about an employment-related situation, you should be prepared to handle it in a ...

Informal Complaint Procedures
April 13, 2006
As a small business, you probably don't want to spend the time and resources or have the need to develop an involved procedure for dealing with employee complaints. Instead, you may want to have some ...

Case-by-Case Complaint Procedures
April 13, 2006
An alternative to having a traditional complaint procedure is to address complaints as they arise. This may be an effective approach for a business with only one or two employees.

Handling Employees' Complaints
April 13, 2006
Whatever the type of dispute or complaint resolution procedure - either an informal procedure or a case-by-case ...

Conducting an Investigation
April 13, 2006
Once you become aware of a problem with an employee or receive a complaint from another worker or a customer, you need to investigate the situation before you take any action. You need to be sure ...

Basic Investigation Methods
April 13, 2006
If you witness some improper behavior or if one of your employees or customers informs you of inappropriate behavior on the part of one of your employees, you'll need to check it out. While basic ...

Advanced Investigation Methods
April 13, 2006
When a normal investigation, including interviews and statements from employees and other individuals, does not seem to be giving you the information you want, you may consider some alternative ...

Searches and Surveillance
April 13, 2006
Whether a workplace search is legal or not depends in part on the reasonableness of the employee's expectation of privacy and the reasonableness of the employer's surveillance. If you are in doubt ...

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