Case Study: Simple Job Description

April 13, 2006

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Mr. McCay runs an automobile repair business. Business is brisk and he has more customers than he can accommodate on his own. He needs to hire his first employee to help out. Here is a list of some of the things that Mr. McCay wants his employee to do:

answer the phone
greet customers
write up repair orders
perform minor repairs
pick up shop supplies

Mr. McCay writes down all the points above and starts to notice patterns from the list. Just from using his list, Mr. McCay figures out that he needs someone who has:

a professional phone manner, for dealing well with customers
strong writing and speaking skills, for communicating with customers and suppliers
basic automotive repair knowledge, for minor repair duties
organizational skills, to balance all these tasks at once