Diane Newsom

Guides (2):

What is Customer Relationship Management?
October 20, 2006
Customer relationship management, or CRM, refers to reliable systems, processes, and procedures that allow companies to better manage customer relationships.

Management Features of Sales Force Automation
September 28, 2006
Sales force automation, or SFA, is a term that refers at its most basic to automating critical sales functions like lead and account management.



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