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Dial-Up the Cloud for Your Small Business

John McMalcolm

October 08, 2014

The Cloud is an extremely useful technology that can be applied to many aspects of your small business, including communication.

If you want to have an efficient communication system, it is recommended that you start implementing a Cloud-based phone system.

Besides reducing your communication costs, such a phone system can also help increase your company's productivity.

Streamlined Communication

One of the main benefits of a Cloud phone system is that it can make it a lot easier for you to manage the phone-related activities in your company.

By accessing the presence information that is provided by your system, you will be able to know which employees are using the phone and which ones are available to take a call.

Such information can help you and your employees avoid forwarding calls to people who are unavailable, which can result in a more orderly and efficient communication system.

A Cloud phone system also provides information such as numbers dialed and call durations to enable you to monitor phone usage in your company more effectively.

It is especially beneficial to move your phone system to the Cloud if you have multiple offices or stores, because all your employees will be able to communicate internally and externally using the same phone system.

Increased Mobility

If you have a Cloud phone system in place, your employees will be able to perform their work duties anytime, anywhere.

Phone calls can be routed to your employees' home phones or mobile phones, allowing them to collaborate with one another and connect with customers from remote locations. This ensures that they will be able to remain productive even when they are traveling or cannot make it to work because of bad weather.

Additionally, a Cloud phone system comes with a conference calling function.

According to an article entitled "Can a Cloud Phone Increase Business Productivity?" setting up a meeting and evaluating a project were tasks that usually required multiple calls before the advent of conference calling.

Conference calling has made it possible for businesses to hold discussions and meetings very quickly, enabling them to make full use of their time.

Useful Features

When you use a Cloud phone system, you can avail of many great features that can help you increase productivity and provide better customer service.

Some examples of these features include professional greetings, auto attendant, music on-hold, speed dial, call forwarding, call queuing, voicemail, priority alerts and virtual fax.

These features can substantially reduce the amount of time that you and your employees need to spend on phone-related activities, and they can also give your company a more professional image.

It makes sense that Cloud-based phone systems are becoming more and more popular in the business world.

They are much more cost-effective than traditional phone systems, and they come with a wide array of features that can help businesses save time.

Implementing a Cloud phone system is a great way to improve your business operations and prepare for future growth.

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