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Hosted Phone System Can Dial-up More Business

Joyce Morse

March 24, 2015

Choosing the right phone system has a big impact on your small business.

You may gain new clients over the phone, get sales and repeat sales, handle customer service or even do much of your marketing by phone.

Even if you do not have direct contact with customers via phone, you probably manage some aspect of your business with this method of communication. In many instances, a hosted system may make the most sense.

Added Flexibility

As the following article looks at, while cost savings is an important benefit of having a hosted phone system, flexibility may be the one everyone enjoys the most.

With this kind of system in place, your employees can work from anywhere. Calls can be routed to home phones for those who work virtually and forwarded to cell phones for when they are on the go.

At the same time, everyone is on the same network, so it is easy to connect to each other at any time. No one misses an important call because they are not sitting at their desk.

This flexibility often results in increased sales or improved customer service.

Professional Image

Businesses that operate remotely may also want to consider this option because it gives them a professional image.

Clients who call in will use one number tied to a business name regardless of who they are calling. You can even get a toll-free number for their convenience.

Once the person makes the call, he or she is directed to the right person just by choosing the correct option by the automated attendant. The client will be able to talk to the desired employee whether he or she is in the same town as the business or across the state or country.

Fast Response

Customers do not like to have to wait for answers.

With a hosted system, you can set up your phone to send you voice messages in text form. Even if you are in a meeting and can't answer the phone, you can find out who called and what they want.

Send back a timely response and provide superior customer service to finalize the deal or to ensure they return the next time they need your product or service.

Cost Savings

To succeed in business, you have to make more money and spend less.

Hosted systems can help you do both. However, the primary way they help your business is by saving money.

They are less expensive than traditional phone lines. An added bonus is that your employees can work remotely, which means you don't have to pay for unnecessary office space.

These systems don't just benefit non-traditional businesses that have remote workers.

They are also beneficial to those who have workers out in the field or even in the office.

Many companies offer all-in-one systems that include conference calls, faxes and other features to make your business more efficient.

In today's diverse workforce, hosted phone systems make sense for small business owners.

They help you save money while enhancing your customer service and efficiency. That is the goal of most organizations.

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