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8 Start Up Tips For Outsourcing To India

Maneet Puri

April 14, 2009

India is one of the hottest outsourcing destinations of the world. With the boom in the outsourcing industry, several outsourcing companies have mushroomed across the nation. Moreover, the country has a huge talent pool of skilled professional who have substantial expertise of their industry and work area.

Here are some valuable tips for your while launching your outsourcing operation with a service provider that will help you make the deal a success.

Define your Core Business Procedures
Before you decide to take help from external service providers, identify the core procedures of your business. The core procedures are the ones that seek to achieve the main business objectives. The core procedures are best kept in-house because they would need your particular expertise and handling. It is best to outsource the peripheral tasks of your business that doesn't require your prime attention but are important to be completed efficiently.

Choose a Professional Service Provider
Though offshore outsourcing is a efficient business mechanism, the success of the outsourcing dead depends on your choice of service provider. Make sure you spend enough time researching and interviewing potential service providers so that you can choose the best out of the lot. While interviewing, ask them strategic questions, check their references and contact their past clients for feedback.

Define Project Schedule
Inform your service provider about what your require from the project. Sit with them and draft out a clear schedule and define the scope of the project. . This would let them know about the schedules and deliverables of the same.

Don't let Price be the primary concern
The lowest priced bid is not always the best option for your outsourcing project. Apart from the cost factor, look for the expertise and skills of the service provider who you need to outsource your work to.

Review their Portfolios
Go through the website of potential service providers and browse through their portfolio. This would give you an idea about the kind of work they do and help you decide on a good choice.

Define Compensation Details
While defining the work plan for your outsourcing team, also mention clear time lines for delivery. If the service providers fail to adhere to this time line they will be required to pay compensation. This will make them more responsible for the tasks.

Negotiate Ownership Rights
Ownership rights are often an issue of dispute after project completion. Therefore, it is always better to negotiate the same with your service provider before the start of the project. Clear it up with them about who owns the resulting work product and other important components of the same. The service provider should have a clear understanding of how you will use the deliverables that they would provide.

Draft a Support Clause
Generally, the project ends when the service provider delivers the work to you. However, often it happens that you need maintenance and other support even after. Therefore, it is important you draft a support clause that will ensure that you will continue getting support from your service provider even after the project gets completed.

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