Jasmine Williams

Jasmine Williams covers the good and the bad of today's business and marketing. When she's not being all serious and busy, she's usually hunched over a book or dancing in the kitchen, trying hard to maintain rhythm, and delivering some fine cooking (her family says so). Tweet her @JazzyWilliams88

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5 Ways Your Small Business Can Benefit from a VoIP

Strong communication as the foundation of any successful business

Jasmine Williams

June 05, 2018

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Strong communication is the foundation of any successful business. Whether you are in constant contact with clients, vendors or your staff, investing in a reliable service for phone communication is essential to the growth of your small business. If you have been relying on landline, or analog, service for your business, you may want to consider making the switch to VoIP communication.

VoIP exclusively uses a broadband internet connection to place your phone calls. VoIP converts all of your phone conversations into digital signals; it then sends them to the recipient via the internet in record speed. Many small businesses are making the shift to VoIP technology because it offers a host of other features and benefits outside of these traditional services: call waiting, toll calling, call forwarding, remote access and voicemail. Here are some of the most surprising benefits of utilizing VoIP for your small business.

Door Buzzer

As hard as it may be to believe, VoIP technology can actually work to increase security at your office. Technicians can come in and integrate a connection between your phone line and your door phone so that you can have two-way conversations from the comfort of your desk. You will also be able to assess who is at the door prior to entry; this adds an extra measure of privacy and security to you and your employees during the course of the work day.

Seamless Phone Conferencing

One of the main benefits of VoIP over analog service is the ease of phone conferencing. A standard phone conferencing feature over VoIP lets you manage the group invites and also gives you executive administrative control over muting and virtual hand raising with the click of a button. On a traditional analog phone conference call with multiple people on the line, the conversation can sometimes get messy and disorganized at times. Disruptions and distractions are much more common with analog services, and these interruptions can negatively impact creativity and focus during your analog conference calls.


One of the greatest benefits to VoIP over analog is the portability factor. You no longer have to be tied to your desk to run your operation with VoIP technology; you can take your work on the road with you and handle business calls at any location that offers an internet connection. Laptops and smartphones quickly and easily take the place of your office phone when you are on the road, and you can forward your business to these devices with the click of a button while traveling. You can even enable after-hours call forwarding so that clients, employees and vendors can reach you via your smartphone around the clock.

Remote Workforce

The cost-saving benefits of converting from a brick-and-mortar business to a virtual office are exponential. Converting your employees to a remote office setting frees you from the costs and restraints of maintaining a physical space, and it gives your employees more freedom and flexibility to work from their own home. Remote workers are generally more focused and creative, and they are significantly happier than many employees who commute to and from a physical office each day. Changing over from analog to VoIP technology gives you and your employees all the essential tools it takes to run a small business and keep in constant contact throughout the work day and beyond.

From one-touch conference calls to answering services, call forwarding, file sharing, instant messaging, call screening, call waiting, call blocking and video conferencing, you can manage an effective virtual workforce with much less effort, time and money than a traditional brick-and-mortar office setting. VoIP technology also costs much less than analog services. You always pay a set price with a flat monthly fee that includes a specific number of minutes, extensions and phone numbers. Many VoIP providers include free computer-to-computer calls. With a flat-rate cost, you will never be surprised when your bill comes in each month.

Detailed Reports

Another great feature of VoIP technology is the ability to track your company's data. You can figure out exactly where and how your company spends its time. You can track inbound and outbound call reports and break down destination, origination and costs to more effectively manage your small business and employees accordingly. Assessing data is essential to the growth of your small business; if you can identify ways in which you or your employees are being ineffectual with company time, you can generate a plan to shift productivity and maximize the hours in your work day.

Whether you prefer to run a brick-and-mortar office or are taking advantage of the modern benefits of a remote workplace, VoIP technology offers a plethora of cost-saving benefits that save time and add a professional appeal to your small business. Clients will have access to streamlined menus and after-hours options that make reaching your office easy. Video conference calls managed over VoIP are run in a seamless manner, and instant messaging capabilities keep you and your employees in constant contact throughout the course of the work day.



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