News by SB Informer

Versatile, Affordable Help Desk Software for Small Companies

SB Informer
Friday, April 27, 2007; 03:34 AM

Tenmiles Corporation has released Helpdesk Pilot 2.5.0 - a web based help desk software that enables organizations to effectively manage, organize and respond to their customer emails.

Helpdesk Pilot creates a centralized web based ticketing system, which is designed to manage and organize large volumes of incoming service requests, support calls, and customer communication. Helpdesk Pilot provides a systematic approach to email management and enables customer support professionals to collaborate, helping your organization improve average response time and customer satisfaction.

Helpdesk Pilot organizes all emails between customers and the support staff as conversations. Each email conversation is marked with a unique ticket number and can be assigned to a staff or a department. Instead of storing your customer emails in a desktop-based mail client, Helpdesk Pilot stores all communication in a centralized database backed by a simple and intuitive browser based interface. This unique approach simplifies following up existing customer issues, assign the right email to the right staff and allows staff members to collaborate and provide a solution to your customer. All emails are marked by status and priority, highlighting the emails that needs your utmost attention.

The new version of Helpdesk Pilot brings together over 15 new features and 2 new plugins. Using the new integrated self-service knowledge base plugin, customers can find instant answers by a simple search. Other prominent new features include new reports, advance permissions, ability to split tickets, and new customization options. Helpdesk Pilot also offers canned responses, active directory/LDAP integration, spam control and an extensible plugin architecture.

Helpdesk Pilot is available in 10 international languages with the latest version adding support for Polish, Norwegian and Brazilian Portuguese. Helpdesk Pilot free edition can be downloaded from http://www.helpdeskpilot.com. Commercial licenses start at $199.95 and can be purchased online.

Helpdesk Pilot is a cross platform solution that can be deployed on operating systems including Windows, Linux, Macintosh OS X and BSD. Helpdesk Pilot requires Apache 1.x or Microsoft IIS 5.x web server running PHP 4.x and MySQL 3.3.x or Microsoft SQL Server 2000.

Tenmiles Corporation is an independent software development company based in Chennai, India. Founded in 2000, Tenmiles offers both Windows based desktop and web based applications targeted towards small and medium businesses.

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