News by SB Informer

Small Business Help Desk Software Released by Tenmiles

SB Informer
Wednesday, July 12, 2006; 02:44 AM

Tenmiles Corporation announced the release of Helpdesk Pilot 1.5.0 (www.helpdeskpilot.com). Helpdesk Pilot is a 100% web-based support ticket and e-mail management software that can help small companies manage, record and organize customer support requests easily and collaboratively. It's truly cross platform and is available in two editions: free and commercial.

Helpdesk Pilot 1.5.0 marks the third major release for Helpdesk Pilot in the last 8 months. This pace of development is driven by the Helpdesk Pilot's growing user base, who provide product direction, testing and translations. With over 2000 free and commercial customers, and an application translated into 6 languages so far, Helpdesk Pilot is one of the fastest growing commercial support ticket management solutions in the market today. Helpdesk Pilot offers complete e-mail management functionality, flexible deployment options and an open template based design that allows companies to customize, deploy and integrate Helpdesk Pilot much more efficiently.

Helpdesk Pilot 1.5.0 Delivers Features with Small Business in mind
Helpdesk Pilot essentially turns all incoming e-mails into tickets or incidents. Each ticket belongs to a department and can have various users (staff) reviewing and responding to the tickets.
• E-mail Management - Turn customer e-mails into tickets and each e-mail id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. The same work flow can also be used to manage sales leads.
• Multi-lingual - Helpdesk Pilot can process incoming and outgoing mails in any language. It also offers its interface, available in over 6 languages, with an easy plug-in like architecture to add more languages at any point in future.
• Customizable Templates - Provides complete interface customization for companies to match their support interface to their existing websites.
• Quick Reply - A unique feature that lets you reply quickly to a ticket.
• Statistics - Keeps you informed about the support activity both per staff members and overall to the whole system.
• Private Notes - Provides an interface for staff members to communicate privately to each other within the ticket thread to share ideas, information and solutions internally.
• News & Announcements - Keep staff informed about latest updates, share news and make announcements.
• Spam Protection - Helpdesk Pilot adds an extra level of Spam protection to your e-mails. Lets user define new Spam rules based on e-mail content or e-mail address.

Deployment & Licensing
Helpdesk Pilot is a cross platform web based application that can be deployed on any web server including but not limited to Windows, Linux, Macintosh and BSD. Helpdesk Pilot is based on open source technologies like PHP & MySQL. Additionally, it also support MS SQL database. It's available in various editions including free license and commercial license starting at $199.95.

About Tenmiles Corporation
Tenmiles Corporation is an independent software development company based in Chennai, India. Tenmiles offers both Windows based desktop and web based applications targeted towards small and medium businesses.

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