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Are More Small Businesses Turning to VoIP?

Adam Groff

August 12, 2013

Voice Over Internet Protocol (VoIP) makes it possible to receive phone service over the Internet, so it’s no surprise more businesses are turning to VoIP everyday.

But, besides the convenience component, there are other reasons why businesses are taking part in the VoIP communication revolution.

Cost Effective Telecommunications

Businesses are beginning to realize the ways in which VoIP cuts down on costs while getting company overhead under control.

Here are just a few examples how VoIP streamlines the way a business communicates while cutting communication costs in half:

· Equipment and Installation ­– Because VoIP works directly with pre-existing Internet connections, setup is a breeze. Most VoIP services install in seconds via a USB converter. And, instead of separate landlines for each employee, the VoIP software acts as an office wide app that works seamlessly with a computer’s built in microphone, headset, or even through existing telephones.

· No Need for IT – A substantial portion of business expenses can be attributed to the need for an office IT specialist. But, because there are no in-office switchboards or landlines, virtually all communication issues can be handled by simply contacting the VoIP service provider.

· Compared to Traditional – When compared to traditional phone service, VoIP puts a businesses bottom dollar back on top. With most providers’ rates starting as low as $20 a month, VoIP beats its phone company competitors. And, because a VoIP phone number goes anywhere a business does, the phrase “international rates apply” doesn’t really apply.

Merging Communications

With traditional phone service, a business has to play office-to-office catch up in order to keep employees on the same page. The Internet can help with the relaying of information, but with VoIP, employee-to-employee communication efforts are essentially effortless.

Because VoIP integrates seamlessly with a businesses’ network, the employee inclusion factor increases substantially. In other words, all office communications, from fax to voice mail to conference calls to videoconferencing takes place through one service, so anyone on the network is in the know.

An added communication benefit of VoIP is its ability to connect to multiple devices with one call. So, an employee on the go will get a single call that connects to their office computer, cell phone, and laptop, thus eliminating the time consuming and productivity halting game of phone tag.

Employee Friendly Software

VoIP takes the complication out of communication integration. In fact, it’s easier to figure out than the previous sentence. Most VoIP software has a user-friendly setup and intuitive features that only add to its ease of use. And, after the simple installation process is complete, the user friendliness doesn’t stop there.

Most VoIP services implement a system dashboard where employees can keep track of incoming and outgoing calls, voicemails, office wide faxes, or even schedule a four way conference call with in-office co-workers and coworkers on the road. And, because it’s part of the network, employees choose who needs to be included in the conversation.

Based on the benefits above, VoIP makes sense for businesses in need of a better way to communicate.

And, when communication is effortless, it allows a business to concentrate on growth.

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