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How You Can Increase Your Sales By Earning Your Customers Trust!Abe Cherian
Did you know that many online businesses don’t offer any means to speak with a live person? It’s true. Their customers can’t even reach a real person to find out more about a product or service, or even to address an issue. If you’re not reaching out and inviting prospects to speak with a live person, you’re leaving a lot of money on the table. The thing is, your customers want to know they can trust you—and their mistrust could cost you untold tens of thousands of dollars a year! But these days, not only do your clients want to contact you via telephone, they want to make sure they can reach you on a live chat application or video consultation software! If you’re ready to take that step towards securing customer trust, I will illustrate some great ways to help you maintain a great rapport with your clients using the following methods… Get Your Number Out There! Extend yourself for your customers…get your number out there, and let them know that their calls are important! Place your company’s telephone number at the top of each page of your website. Your phone number shouldn’t be elusive, or appear to be a well-kept secret. It is also worth mentioning that you should have voicemail set up, and check the messages frequently throughout the day. The sooner you respond to a customer call, the more loyalty you earn! Set up a Live Chat application! As you know, most clients are hesitant to purchase a product or service if they have any questions about it. Live chat offers your customers real-time answers to their questions on the spot, which is a great boost to their confidence! In fact, a live chat button placed prominently on your site, your prospects will know they can always contact a real person—even if the phone line is busy! Live chat is also a great alternative to an expensive toll-free customer support hotline. This way, international clients can reach you, and your staff can handle more than one at a time! Here are some great Live Chat applications you can use: http://www.liveperson.com (LivePerson Pro: Free Trial!) http://www.velaro.com (30-day Free Trial!) http://www.providechat.com (Sign Up For Beta…3 Months Free!) Go Beyond Live Chat...Go Video! This is truly the closest it gets to meeting your customer face to face! Of course, the most popular option for this is Skype. Many, many people are using Skype or similar applications these days, plenty of which are your potential customers! Show them that you are so confident in your product or service that you’ll tell them all about it face-to-face. They will pick up on that, and in turn, you’ll earn their trust! If you don’t have the time…make the time! If you find yourself bogged down with busywork, you can give it to someone else! You need to be free to forge that trust with your clients. Why not look into hiring a virtual assistant? No, that doesn’t mean you should delegate your customer service tasks to them, because that information is vital to your business! Instead, if you have a few tasks that can be given to someone else to do, don’t hire someone to pick up the slack…outsource it! If you want to hire a virtual assistant, look here first…they are actually certified to take on your work! Superior Customer Service = Trust = Sales! How you handle yourself on the phone, live chat, or email support will determine how well you can win new customers, and develop positive and ongoing rapport with existing customers. Most importantly, by earning the trust of your clients…you will also boost your sales! |
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