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A Tale about Retail
June 04, 2008
by Howard White
The retail business has come a long way since its inception; it has crossed oceans and scaled mountains to reach where it is now today-at the foot of another mountain (again?) Yes, from souks to trading posts to village stores to super markets and now cyber markets Retailers have traveled many moons.

The Client Role in Building Business Relationships [Interview]
September 27, 2007
by Blake Hendrix
Blake Hendrix and John Todor discuss b2b relationships for small business

Building Customer Loyalty
November 22, 2006
by John Mehrmann
The following tips can apply to virtually any profession or industry. If you think that these are self-evident, then I challenge you to take a personal assessment. Print this page and keep the list on your desk for one week.

CRM 101 – The Basics of Customer Relationship Management
October 24, 2006
by Kausik Dutta
CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its customer database.



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